Cybercrime or computer-oriented crime, is a crime in which a computer is the object of the crime (hacking, phishing, spamming). Cybercriminals may use computer technology to access personal information, business trade secrets or use the internet for exploitative or malicious purposes. Criminals can also use computers for communication and document or data storage. Criminals who perform these illegal activities are often referred to as hackers.
Todays, Cybercrime is considered as a major international threat to global market, commerce and a real headache for banks, utilities firms, online retailers, etc., including their customers. Considering the large amounts of money involved, cybercriminals are very keen to target property transactions.
It is generally the later stages of a transaction that involve the exchange of sensitive details and, as a rule of thumb, the later the stage, the more sensitive the information you will need to share, generally culminating with an electronic transfer of funds. Cybercriminals are aware of the timelines involved in buying and selling property or completing on a lease agreement and will ultimately be looking to intercept at the point that money is being transferred between parties. However, they could gain access to your email at any point during a transaction and then wait until funds are due to be transferred before trying to intercede, so it's best to remain alert throughout the entire process.
When simply searching on property sites, the opportunities for hackers are very limited, however, as soon as you start registering to receive details from websites and estate agents, you should be careful about how much information you share, especially if there is no pre-existing relationship with the firm that you're contacting. Remember to give just enough details for agents, surveyors or lenders to get in touch with you as required and understand your basic requirements. Do not give any bank details at this point.
Treat all communications via email, online forms or social media as potentially visible to hackers and fraudsters. If you want to talk about sensitive details including names, addresses, bank details etc, then it's probably best to pick up the phone or better still go into a branch where you can talk confidentially and there will be no electronic trail for criminals to expose or exploit.
A fraudulent email will, at first glance, often look exactly the same as an email that you would expect to receive, complete with official-looking headers or footers, long chunks of small-print or compliance statements about FSA regulation etc. However, there are a few things that you should look out for:
If you are worried your email or bank account has been hacked, then log out of the email and open a new browser window to log into your account independently – better still pick up the phone.
Some email scams are very sophisticated, and rely on using a few pieces of relevant information such as your name, address or financial details (many of which may be in the public domain) to win your confidence and to prevent your suspicion.
People are often targeted at random with mail claiming to be from a particular bank; don't be caught out if this guesswork just happens to be correct and you do hold an account with that particular bank. Likewise, if your email account has been hacked, a determined fraudster could contact you by email or phone purporting to be any party in the transaction to draw out information from you, trading on one or two bits of relevant information or pretending to be someone who is genuinely involved in the transaction.
Always check professional credentials when selecting who you will instruct to act on your behalf, and ask for personal recommendations or professional referrals if you don't have an agent, conveyancing solicitor or mortgage lender that you've used before.
If you don't recognise the name or acronym of a particular body or scheme, look them up. Many professional membership bodies will have listings or an online checker you can use to verify that your agent, lawyer, lender or surveyor really is accredited and hasn't been disbarred or suspended. Online review sites can offer a guide, but remember these can be open to abuse so don't take such recommendations as gospel.
If you suspect fraud, you should act as follow:
Please note this is just a general guide to staying safe and secure online and in digital or phone communications during your property transaction. It is neither an exhaustive list of the sorts of techniques cyber criminals may use, nor a fail-safe defence against them. Remember, the best approach is always to build a trusted relationship with recognised and certified professionals, exercise caution and common sense throughout the process, and don't be afraid to ask questions and query why you're being asked to share information and with whom. If it doesn't sound quite right, then it probably isn't.